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Practice Policies


Practice Policies

Covid 19 Precautions

The nature of general practice means we look after the whole community. We have vunerable patients and to protect everyone we ask that you wear a facemask or scarf covering your nose and mouth when you attend this practice. This is in line with government advice around social distancing at this time. 

Teaching Practice

The practice has for many years been involved in the education of medical students. At periods throughout the year students will visit the practice as part of their curriculum. Patients will be informed that a student is present and their permission obtained beforehand.

Zero Tolerance

This practice considers aggressive behavior to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. We operate a "zero tolerance policy" with respect to the protection of all staff. This means that no abuse of doctors or staff is acceptable whether verbal or physical and any patient will be removed from the patient register with immediate effect.

Confidentiality

Your medical records are held in the strictest confidence. The practice is computerised and registered under the Data Protection Act. It is practice and legal requirement that all staff maintain confidentiality of patient's records.

Comments

Any constructive comments on our practice are more than welcome. In that context, please feel free to contact any of the principals or our practice manager.

Useful telephone numbers:

St. Michael's Hospital (01) 2806901
St. Vincent's Hospital (01) 2694533
Blackrock Clinic (01) 2832222

Please phone us before presenting to the clinic on 01 2860568 you will be assessed and invited in if needed.

We are incredibly busy at this time, please have patience. For non-urgent queries you can email us on reception@carlton-clinic.ie 

Opening Hours

Monday to Friday 8.30am -5.00pm

Our phones lines open from 08:30 until 17:00 with closure at lunch from 12.00-14.00. Reception remains open for patient check in, collections and emergencies. Call 087 908 2813 if the phone lines are closed and you have an urgent medical requirement.

Occasionally for staff meetings we close the phone lines, when this happens there will be an emergency number to dial

Outside of clinic hours, from 6pm to 8am and at weekends please call EDoc  (01) 223 4500
EDoc will operate out of Loughlinstown, St Columcilles, please note this is not a walk in service, you must call first.

Please don't send text messages to the doctor on call as they cannot be received

For Repeat Prescriptions please click here

Did you know... We are now at our new premises in Bray Primary Care Centre!