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Practice Policies


Practice Policies

Teaching Practice

The practice has for many years been involved in the education of medical students. At periods throughout the year students will visit the practice as part of their curriculum. Patients will be informed that a student is present and their permission obtained beforehand.

Zero Tolerance

This practice considers aggressive behavior to be any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. We operate a "zero tolerance policy" with respect to the protection of all staff. This means that no abuse of doctors or staff is acceptable whether verbal or physical and any patient will be removed from the patient register with immediate effect.

Confidentiality

Your medical records are held in the strictest confidence. The practice is computerised and registered under the Data Protection Act. It is practice and legal requirement that all staff maintain confidentiality of patient's records.

Comments

Any constructive comments on our practice are more than welcome. In that context, please feel free to contact any of the principals or our practice manager.

Useful telephone numbers:

St. Michael's Hospital (01) 2806901
St. Vincent's Hospital (01) 2694533
Blackrock Clinic (01) 2832222


Useful Link for Info on Corona Virus

Our door may be closed but we are still here to help, please phone us on 012860568 if you need to be seen. We are aware that you are very conscious of our extra workload but we still need to hear from you.

We have been informed that the criteria for testing for covid 19 has changed. 
If you have not yet had a swab you may not be offered an appointment. 
On the above link you will find the up to date information as advised by the HSE and WHO explaining the rational for this.

Please review this updated information and contact us if you fit into a group who is recommended to be tested as per the new criteria and we will arrange this for you.
If you do not fit this criteria please do not contact us but follow the attached information regarding self isolation and restricted movement . 
We really appreciate your help with this issue as we try our best to meet the needs of our patients in this difficult time . 
Best Regards
The Carlton Clinic
 

Opening Hours

Monday to Friday 8.30am -5.00pm

Our phones lines open from 08:30 until 17:00 with closure at lunch from 12.30-14.00. Reception remains open for patient check in, collections and emergencies. Call 087 908 2813 if you have an urgent medical requirement.

Occasionally for staff meetings we close the phone lines, when this happens there will be an emergency number to dial

Outside of clinic hours, from 6pm to 8am and at weekends please call EDoc  (01) 223 4500
EDoc will operate out of Loughlinstown, St Columcilles, please note this is not a walk in service, you must call first.

Please don't send text messages to the doctor on call as they cannot be received

For Repeat Prescriptions please click here

Did you know... Flu Vaccine will arrive on 27th September - call us to book an appointment