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Please note that our phone lines are very busy.

• Please phone us as normal for an appointment, your appointment will then be triaged by a doctor or nurse before you attend.

• Please respect our need for these questions for the safety of our patients and staff.

• Please come alone (we understand some might need assistance) and wear a face mask over your nose and mouth in line with government guidance. More information can be found here.

• Any new prescription orders must be made via form, website or email. You must have a nominated pharmacy to collect your prescription. You cannot order your prescription in person.

• Our chair’s have been moved apart and all magazines and children’s toys have been removed from the waiting room.

Thank you in advance for your co-operation and understanding,

Partners and staff at Carlton Clinic.