COVID-19 Update May 2020

We are delighted to announce that Carlton Clinic is now open for all your healthcare needs at Bray Primary Care Centre.

Under normal circumstances, we would love to welcome you all in person to visit our new clinic. COVID-19 continues to have a significant impact on service delivery and the running of face to face appointments, however. We are open, but things will feel different and we are starting to think about what the new normal will look and feel like. COVID-19 is not going away until there is an effective vaccine. Our priority as always is patient safety.

We ask you to phone us first, when you need advice, to discuss your medical concerns. Please outline the nature of your concern to our reception team, so that we can prioritise your need. A doctor will make a clinical judgement on whether a telephone, video, or face to face consultation is most suitable in your case.

The principle of telephone assessment before any face to face assessment, will remain for the foreseeable future. Without telephone assessment, we cannot isolate patients with potential COVID-19 from the main waiting area. Telephone assessment helps to reduce your risk when visiting the practice.

Availability of face to face appointments are likely to expand compared to the last few weeks, but they cannot reach the volume that they did previously. We need to offer face to face appointments to all those that need them, but not necessarily to all those that want them.

All staff will take extra precautions when you attend for a face to face appointment. We will wear PPE and we will disinfect room surfaces following each patient contact. You will be asked to attend your appointment alone when possible. You will need to observe strict social distancing in the waiting room and when queuing to enter the practice. You may be asked to wear a face mask by your doctor.

Thank you for being understanding and adapting to the many changes in our services.

Our mission statement continues to support

Caring

Accessible

Reliable

Local

Timely

Open

Non-judgemental treatment for all

Please phone us before presenting to the clinic on 01 2860568 you will be assessed and invited in if needed.

We are incredibly busy at this time, please have patience. For non-urgent queries you can email us on reception@carlton-clinic.ie 

Opening Hours

Monday to Friday 8.30am -5.00pm

Our phones lines open from 08:30 until 17:00 with closure at lunch from 12.00-14.00. Reception remains open for patient check in, collections and emergencies. Call 087 908 2813 if the phone lines are closed and you have an urgent medical requirement.

Occasionally for staff meetings we close the phone lines, when this happens there will be an emergency number to dial

Outside of clinic hours, from 6pm to 8am and at weekends please call EDoc  (01) 223 4500
EDoc will operate out of Loughlinstown, St Columcilles, please note this is not a walk in service, you must call first.

Please don't send text messages to the doctor on call as they cannot be received

For Repeat Prescriptions please click here

Did you know... We are now at our new premises in Bray Primary Care Centre!