COVID-19 Update June 2021
Under normal circumstances, we would love to welcome you all in person to visit our new clinic. COVID-19 continues to have a significant impact on service delivery and the running of face to face appointments, however. We are open, but things will feel different and we are starting to think about what the new normal will look and feel like. COVID-19 is not going away until there is an effective vaccine. Our priority as always is patient safety.
We ask you to phone us first, when you need advice, to discuss your medical concerns. Please outline the nature of your concern to our reception team, so that we can prioritise your need. A doctor will make a clinical judgement on whether a telephone, video, or face to face consultation is most suitable in your case.
The principle of telephone assessment before any face to face assessment, will remain for the foreseeable future. Without telephone assessment, we cannot isolate patients with potential COVID-19 from the main waiting area. Telephone assessment helps to reduce your risk when visiting the practice.
Availability of face to face appointments are likely to expand compared to the last few weeks, but they cannot reach the volume that they did previously. We need to offer face to face appointments to all those that need them, but not necessarily to all those that want them.
All staff will take extra precautions when you attend for a face to face appointment. We will wear PPE and we will disinfect room surfaces following each patient contact. You will be asked to attend your appointment alone when possible. You will need to observe strict social distancing in the waiting room and when queuing to enter the practice. You may be asked to wear a face mask by your doctor.
Thank you for being understanding and adapting to the many changes in our services.
Our mission statement continues to support
Non-judgemental treatment for all